We are the HubHide service, providing VPN services via https://hubhide.com.
To contact us, use:
Email: support@hubhide.com
Telegram: @HubHide_Support_Bot

What Data We Collect

To process orders and provide VPN services, we collect minimal data:

• Name (username) - for user identification
• Email - for order confirmation and communication

Purposes of data processing:

• Providing access to VPN services
• Processing payments and managing subscriptions
• User support
• Anonymous analysis of website usage to improve the service

We only collect data necessary to provide our services and do not request unnecessary information.

Payments

Payments are processed through third-party systems:

• Betatransfer - for fiat payments
• Thedex - for cryptocurrency payments

Payment data is processed exclusively by these systems and is not stored on our servers.

We do not link payment data with VPN user activity and do not analyze internet traffic content.

Security and Privacy

• We do not keep user activity logs (no-logs policy).
• We do not store browsing history, traffic data, or DNS queries.
• We take reasonable measures to protect user data.

We use modern security technologies, including SSL/TLS encryption and basic infrastructure protection measures.

Cookies and Web Analytics

• Authentication cookies - for account functionality (up to 2 weeks)
• Analytics cookies (Google Analytics) - for aggregated statistics (up to 1 year)

You can manage cookies through your browser settings.
Google Privacy Policy: https://policies.google.com/privacy

Data Sharing with Third Parties

• Payment systems - for processing payments
• Google Analytics - for analytics

Data is shared only to the extent necessary for service operation.

Data Retention

• Account data - while the account is active
• Email and support requests - up to 6 months
• Analytics data - up to 1 year
• Cookies - until expiration or deletion by the user

User Rights

You may:

• Request access to your data
• Modify or delete your data
• Restrict processing (if it does not interfere with service provision)

To exercise your rights, contact us via support.

Data Transfer Outside the EU

Some data may be processed outside the EU (for example, via Google). We use standard protection measures, including encryption.

Automated Decision-Making

We do not use automated decision-making that affects user rights.

Age Restrictions

The service is intended for users aged 18 and older.

Policy Changes

We may update this Policy. The current version is always available on the website.