Frequently Asked Questions
Find answers to frequently asked questions about our products and services.
HubHide is a service that offers VPNs for a secure internet, eSIMs for convenient mobile access around the world, and privacy devices like self-destructing flash drives. We help protect your privacy and anonymity in the digital space.
HubHide’s VPN encrypts your internet traffic and redirects it through a server in a selected country, hiding your real IP address. This ensures security, anonymity, and access to blocked sites. Choose your country and tariff in our store to get started.
The eSIM is an embedded SIM card that allows you to connect to mobile networks without a physical card. After purchasing an eSIM from us, you will receive a QR code for activation on your compatible device. Detailed instructions are available after purchase.
We offer devices such as self-destructing flash drives that destroy information upon unauthorized access. This is the ideal solution for protecting sensitive data.
When subscribing, you can select the server country in the tariff settings. The country does not affect the price, but determines the geographical location of your connection.
The subscription is renewed automatically if there are funds available on your payment method. You will receive a notification 7 days before the expiration date. You can also manage your subscription in your personal cabinet.
Yes, you can update or reduce your rate through your personal account if your current plan allows it. The changes will take effect with a pro-rata recalculation of the cost.
We use SSL/TLS encryption and two-factor authentication to protect your data. However, avoid downloading suspicious files and update your devices regularly.
The system will automatically attempt to repeat the payment up to 3 times. If the problem persists, please contact us via support@hubhide.com with your order details.
You can cancel your subscription in your personal cabinet within 7 days of activation. After canceling, access to the services will cease at the end of the paid period.
Our VPN and eSIM are compatible with most devices (PCs, smartphones, tablets) as long as they support the appropriate protocols. Check compatibility before purchasing.
VPN, eSIM and device setup instructions are available in your personal account after purchase or on the support page on our website.
Any other questions?
If you have any other questions, feel free to contact us. Our team of experts is always ready to help!